Terms & Conditions
harta33 Platform

Acceptance of Terms

These terms and conditions constitute a legally binding agreement between you ("Player" or "User") and harta33 ("Platform", "us"). This document takes effect as soon as you complete the account registration process or access any part of the harta33 platform.

harta33 operates under international licensing and provides an online casino gaming and sports betting platform for eligible adult players. Use of this platform is fully subject to the terms detailed here, together with our Privacy Policy and Responsible Gambling Policy, each of which forms part of this agreement.

Should there be any conflict between the English version and any other version of this document, the English version applies to players in Malaysia.

Eligibility and Account Registration

2.1 Age Requirement

harta33 account registration is open only to individuals who have reached the age of 21 and above. This is in line with applicable gambling laws and is an absolute requirement that cannot be compromised. Our platform reserves the right to request a copy of the national identity card (MyKad) or other age verification documents at any time.

2.2 One Account Per Player

Each player is permitted to hold only one active account at harta33. Holding more than one account, whether under your own name or using another person's identity, is strictly prohibited. harta33 uses technical detection methods to ensure compliance with this rule.

2.3 Registration Information

When registering, you are required to provide accurate, complete and current information including your full name as per your identity card, an active mobile phone number, and a valid email address. Any changes to account information must be updated promptly via the account portal or by contacting customer support.

2.4 Account Security

Players are fully responsible for the security of their password and login details. You are not permitted to share login details with any other party. harta33 will not be held responsible for any losses arising from unauthorised use of an account due to the player's own negligence.

Deposits, Withdrawals and Payments

3.1 Payment Methods

harta33 supports the following deposit and withdrawal methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency including USDT, BTC and ETH. All transactions are processed in Malaysian Ringgit (RM/MYR) except for crypto payments which are converted at the prevailing rate.

3.2 Deposit and Withdrawal Limits

The general conditions for financial transactions on the harta33 platform are as follows:

• Minimum deposit: RM20 per payment method
• Minimum withdrawal: RM50 per request
• Withdrawal processing time: 5 to 30 minutes

3.3 Transaction Verification

harta33 reserves the right to request verification documents before processing withdrawals, including a copy of MyKad and proof of ownership of the payment account. This process is part of the anti-money laundering (AML) procedures we comply with.

3.4 Financial Responsibility

Players are fully responsible for all financial transactions in their account. harta33 is not responsible for any charges or fees imposed by third-party payment providers. Funds in a player's account do not accrue interest.

Bonuses and Promotions

4.1 Welcome Bonus

harta33 offers a welcome bonus of 150% on the first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 15 times the bonus amount received before any withdrawal of bonus funds can be made.

Example wagering requirement calculation:

• Deposit RM100 → Bonus RM150 → Balance RM250 → Wagering requirement: RM150 × 15 = RM2,250
• Deposit RM800 → Bonus RM500 → Balance RM1,300 → Wagering requirement: RM500 × 15 = RM7,500

4.2 General Bonus Terms

All bonuses at harta33 are subject to the following conditions:

• Bonuses may only be claimed once per eligible promotion
• If wagering requirements are not met within the specified period, the bonus and any related winnings will be forfeited
• harta33 reserves the right to modify, suspend or withdraw any promotion without prior notice
• Using a bonus to wager on certain games may contribute at a different rate towards the wagering requirement — check the details of each promotion
• Misuse of promotions or any attempt to manipulate bonuses will result in the entire bonus being cancelled

4.3 VIP Programme

Active harta33 members are eligible to join the VIP programme, which consists of three tiers: Bronze, Silver and Gold. Each tier provides a different weekly cashback benefit — Bronze members receive up to 0.5%, Silver up to 1.0%, and Gold up to 1.5% weekly cashback. Tier progression is based on gaming activity and player loyalty over time.

Game Rules

5.1 Game Integrity

All games offered at harta33 including slots, live casino, sic bo, baccarat, roulette, blackjack, and sports betting are conducted in accordance with the rules set by each game provider. Game outcomes are final and cannot be disputed unless there is clear evidence of a technical malfunction.

5.2 Technical Disruptions

Should a technical disruption occur during an active game, harta33 will work to resolve the issue based on server records and the relevant game provider's policy. The final decision is subject to management's assessment.

5.3 Sports Betting

Sports betting at harta33 is subject to specific rules for each sport type and competition format. Odds displayed are accurate at the time shown and may change before a bet is confirmed. harta33 reserves the right to reject or void any bet that is suspicious or exceeds the set limits.

Player Conduct

harta33 players are required to comply with the following code of conduct at all times:

• Not to use any automated software, bots, or tools that could provide an unfair advantage in games
• Not to engage in collusion or secret arrangements with other players
• Not to attempt to exploit bugs or technical vulnerabilities in the platform
• Not to harass other players or support staff in a disrespectful manner
• Not to use the account for any activity related to money laundering
• Not to disclose account information to third parties for fraudulent purposes

Account Suspension and Closure

7.1 Closure by Player

Players may request account closure at any time by contacting the harta33 customer support team. Any valid remaining funds will be returned after the verification process is complete, subject to the relevant conditions.

7.2 Closure by harta33

harta33 reserves the right to suspend or close an account without prior notice if a breach of terms, fraud, unauthorised use of the account, or any activity that violates applicable laws is found to have occurred. In such circumstances, the decision regarding remaining funds is subject to an internal investigation.

7.3 Self-Exclusion

Players who feel they need a break or support related to gambling may apply for a temporary or permanent self-exclusion through customer support. harta33 strongly encourages the use of this tool as part of our commitment to responsible gambling. Find out more on our Responsible Gambling page.

Limitation of Liability

harta33 provides the gaming platform "as is" and makes no guarantees regarding continuous availability or the absence of technical errors. To the extent permitted by law, harta33 is not liable for any indirect, incidental, or consequential losses arising from the use of this platform.

Players acknowledge that gambling carries financial risk and that the decision to play is entirely their own personal responsibility. harta33 is not responsible for any financial hardship, emotional distress, or relationship changes that may arise from gambling.

Amendments to Terms

harta33 reserves the right to amend these terms and conditions at any time without prior notice. Any material amendments will be communicated to players via their registered email or in-platform notifications. Continued use of the platform after amendments take effect will be considered acceptance of the updated terms.

It is the player's responsibility to review this document from time to time to stay informed of the terms that apply.

Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions, please contact the harta33 customer support team. We are available 24/7 in Malay and English.

• Support email: [email protected]
• Live chat: Available 24/7 via the harta33 platform
• Service language: Malay and English

Document Update History